• Automation and high performance (higher productivity);
• Reports and metrics that make management decisions easier;
• Team control through dashboards, productivity reports and call recording;
• Ease of operation and flexibility;
• Automatic dialing;
• Virtual agent, outbound IVR, and outbound, inbound and blended operations.

• Eliminate unproductive calls (voicemail, carrier messages and dead air);
• Dialer with multiple modes (predictive, power and preview);
  Management of recordings, calls, campaigns, contacts and lists;
• Queue and agent management;
• Operation performance management;
• Real-time supervision and monitoring dashboard.

• A CRM fully integrated with the dialer, with all the metrics the largest call centers use;
• Detailed team performance reports that are easy for managers to read, so decisions are based on the numbers;
• Integration API for marketing automation (RD Station, Mautic, etc.) and BI tools (Power BI, Pentaho, etc.).

iBridge has developed telecommunications solutions since 2008, and today our solutions serve more than 1,400 users across Brazil.

Our goals are to reduce our customers’ costs and to raise your team’s productivity and satisfaction. Bringing more efficiency to processes is in our DNA.

iBridge helps companies innovate. We deliver a better telesales and collections experience for your team and your customers by automating your processes.